Yunomi Services: Fetcher’s fee
Yunomi Services: Fetcher’s fee - Basic Fee is currently unavailable and will ship as soon as it is back in stock. Repacking smaller sizes / ordering new stock generally takes 1-2 weeks.
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Delivery and Shipping
Delivery and Shipping
Shipping fees vary by country, courier, and method. Place items into your inventory and go to the CART page to see the shipping estimate calculator. For some countries, we may need to manually calculate fees after purchase.
YUNOMI.LIFE'S DELIVERY GUARANTEE: We guarantee delivery for all orders shipped by airmail with a tracking number. (Conditions apply. Exceptions when notified.) Occasionally, orders may require additional customs processing for import. We will aid you to the fullest extent of our ability. If your order does not arrive within ONE month from shipment due to no fault of your own, we will replace or refund your order at no extra cost. We reserve the right to refuse shipment if we think delivery to your address may be difficult. This guarantee does not apply if recipient neglects or refuses to pay customs fees & import taxes, neglects to retrieve an order held at a post office or distribution center, or if the order is not deliverable due to a wrong address. Yunomi.life's Delivery Guarantee does not apply to wholesale purchases.
The Fetcher’s Fee allows you to hire us to find a specific product that we do not ordinarily sell.
- Fetch it - You know exactly what you want and have a link; you just need someone in Japan to buy it and forward it to you. We will evaluate the whether the item can be procured and shipped to your country. Fee: about 1000 yen per product initially + international shipping in a follow up invoice. Additional Fee: If we buy it on your behalf, then 20% of all procurement costs (product, tax, domestic shipping) will also be added. If you buy it yourself and have it shipped to our warehouse in Japan, then we just charge the Fetcher’s Fee and international shipping.
- Online search of Japanese sellers - we encourage you to start with this option. We will spend up to an hour researching the product. If we already sell it, you’ll be refunded. Additional Fee: 20% of procurement costs (product, tax, domestic shipping). Maximum search time 90 min. With a minimum of 5000 yen.
- In depth sourcing investigation - if we cannot find it immediately for sale online, we will contact professionals in the relevant industries. This is a more in-depth sourcing project mainly meant for companies. If it may require more time than 2 hours, you will be presented with a proposal for further investigation. Additional Fee: 20% of procurement costs. Full refund if we decline the project because we may not be a good match as a sourcing agent. However, the 25,000 yen fee is not refundable if you decline products proposed to you.
Payment:
You start by paying the above fees. If we cannot find it, or cannot ship it to you for some reason, no other charges are due. This fee is non-refundable.
If we can find it and can procure it for you, you will be sent an invoice for the cost of the subtotal (product cost, tax, domestic shipping), our procurement fee of 10%, and the shipping cost to your country.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
